How fast can you deliver?
Most Metro Manila orders can be delivered same-day if placed before the daily cutoff. We operate our own rider fleet — abot is the delivery company, not a marketplace that outsources fulfillment. Provincial coverage is rolling out region by region; each product page shows its specific lead time.
What areas do you cover?
We directly serve Metro Manila, Cainta, Taytay, Cebu, and Davao with our own rider fleet. We're expanding to more provinces as we onboard riders in each region. You can check serviceability by entering the recipient's address at checkout.
How does the surprise mechanic work?
By default, the recipient doesn't know anything is being delivered until the rider arrives. You can change this per-order: 'hint 15 min before' sends the recipient an SMS just before arrival, or 'recipient aware' tells them about the order in advance.
Can I pay with cash on delivery?
Yes. Select 'Cash on Delivery' at checkout. The rider collects the exact cash amount from the recipient (or you) when they arrive. Online payment via GCash, Maya, or card is also available.
I'm an OFW — can I order from abroad?
Absolutely. Our system is built for overseas senders. Pay in your local currency (USD, HKD, SAR, etc.) and we deliver in the Philippines. The recipient never sees the price — only the gift.
What if the recipient isn't home?
The rider will attempt contact via SMS and call. If they cannot reach the recipient, the order will be marked as 'failed' and you'll be notified. You can reschedule to another window or request a refund per our refund policy.
Can I schedule a delivery for a future date?
Yes — pick a delivery window at checkout (e.g. Saturday 9 AM – 12 PM). This is the recommended path for birthdays and anniversaries so the surprise lands on the right day.
What payment methods do you accept?
Online: GCash, Maya, Visa, Mastercard via PayMongo. Cross-border: international cards via Stripe. Offline: Cash on Delivery.
How are prices shown to the recipient?
Never. The rider does not carry an invoice with the price. The recipient receives the gift as a surprise — the sender's identity is revealed only if you include it in the gift message.
What if my gift arrives damaged?
Take a photo within 2 hours of delivery and contact support. We'll refund or replace at no cost — including the delivery fee.