🔒 Verified merchants
Every merchant on abot is reviewed and approved by our team. Merchants submit KYC documents (business registration, ID) before they can list products. Products go through a review queue before going live in the catalog.
💳 Secure payments
We never store card details. Online payments are processed by PayMongo (Philippines) and Stripe (international) — both PCI-DSS compliant. Cash on delivery is also available if you prefer to pay the rider directly.
📍 Live tracking
Once the rider picks up your order, you can see their live location on a map until they arrive. No more wondering “is it really coming?” — you see it move.
💵 Refund policy
- If the gift arrives damaged, contact us within 2 hours with a photo — full refund or replacement, including delivery fee.
- If the rider cannot reach the recipient after multiple attempts, you can reschedule or request a refund.
- If the merchant cannot fulfill the order (e.g. out of stock), you get an immediate full refund.
🤝 No-price delivery
The rider never carries an invoice with the price. The recipient receives the gift as a pure surprise — your sender identity is revealed only if you choose to write it in the gift message.
⭐ Two-way reviews
After every delivery, senders rate the merchant and rider. Riders also rate customers (was the recipient reachable?). This keeps quality high across all three sides of the marketplace.